Forum Discussion
Being charged fees and taxes on old addresses
I recently looked back at my billing history, and I am being charged T-Mobile fees and charges as well as government taxes on fees on 3 separate addresses. One address I haven't lived at in over 10 ...
mildrednavarro wrote:Omg. I thought I was the only one. Do you mind telling me what solution they gave you? They don't seem to want to help much other than issuing me a one time credit of $10 … as if that amount totaled near to what they already took. Not sure how this is even possible or legal. Disgusting to see I'm not the only one this has happened to, who knows how many other thousands of customers are being wrongfully billed/taxed.
I called today and escalated the call to the supervisor. They refunded me back $216 for 5 years of taxes on an address I haven't lived at for years. It was in a whole other state! Apparently, when you call in to do an address change, the representative is supposed to ask whether or not you wish to change your E911 address. This address allows emergency services to determine the location of each phone or device, in case they need to call 911.
