Being charged fees and taxes on old addresses

Im noticing that too on my bills. I havent lived in my old address since 2012 and have been paying double taxes for that long omg. 

Omg I just noticed I am being charged for old addresses, we definitely need a class action if this has happened to others.

This has happened to me and my husband. Finding out now that we have been paying for an extra line first with sprint then t mobile . It's under taxes and it's my husband's old address but he never lived there when he got the phone plan. So been paying this for almost 20; yrs ! I am getting proof and would be in for a class lawsuit let's get it done now

I had noticed this charge and made contact via the support line ending in 8997. The customer service rep did not ask me why I was calling, just started with giving me my balance. I explained that my account is on auto pay, and I had a question about this item on my bill. They first told me there were no taxes and fees included in my bill. I assured them there certainly are line items, in a section titled "Taxes and Fees"

I drew their attention to the address information, once I had my chance to speak. This was only after they assured me that even though there is a listing for taxes and fees, these charges were no being paid extra for, as they are included in my bill. 

I explained that it was really frustrating, being told that a line item that is clear with an associated cost was included in my bill, as though it is not part of the monthly charges. 

Each time I offered my response to their statements, I was put on a brief hold so the person on the other end could listen and try to understand what I was saying. 

I am paying two separate charges of $1.50, one for the address where I live now, and one for the address I used to live when I opened my account with Nextel (who then was purchased by Sprint, who was then purchased by T-Mobile) 

Have not lived at the other address in over 20 years!!! so this means I have paid over $350.00 for nothing! 

Who do we need to talk to at T-Mobile to get this resolved?? Does it really need to become a class action lawsuit? 

How much of their 19 Billion in revenue is due to small charges like this that go unnoticed? 

Seems to me the people in customer service are well aware, and do nothing to help get these charges removed and the customers reimbursed!!

so you have been paying triple what you are supposed to be paying?

you will need to contact TMO either through calling in or the recommended would be through either Facebook or Twitter..higher tier support with the last two.

Thank you so much! I will contact them now. 

if youre going the Twitter/FB route you can go to the bottom of the page here and there will be their logos to select and go right to them.

Thanks again, you've been very helpful!

Hi, did anyone got full charges for all years refunded by TM?

wcfiske3 wrote:

I realize that this thread is old, however, I have the same problem.

I have not tried to rectify it but will soon. I noticed the charges for three different addresses, one of which I have not lived at in over twenty years. The fees average around $17.00 a month and who knows how long they have been doing this.

I looked back over a year of statements and they are all on there, so I can only assume that they go years back.

Other than “Saltina”, has anyone else succeeded in getting any type of refund?

I think more of a class action lawsuit would be appropriate. I love T-Mobile, but they have been in hot water before over false or inaccurate charges.

This is "saltina," and I am on the phone now again, a year later, and having to get another refund because the 911 fee for the address is still being charged to me along with addresses being mislabeled to other lines, and overcharged on taxes. I hope it is done correct this time, and I told them if this doesn't get addressed, class action lawsuit is coming I'm sure.