Forum Discussion
Billing Issues - Overcharge No Resolution
There has been an error on my bill for two consecutive months for charges that should not be there. We are talking $500-$600. I call every few weeks, go through the same story, spend 1.5-2 hours on t...
On the phone for another 30 minutes, was told I needed to pay XXX to keep my services while they made the adjustment. Also, was told AGAIN someone would call me back next week. We'll see. I am beyond frustrated. It's simple accounting: when you credited my account for the charge I should not have, you also must adjust the statement to reflect what I should have originally owed. Balance! When you only show the credit back (like you took my payment away), my account shows I owe.
Let me help your accounting department:
October 20 billed $624
Only Owe $171
Credit my card back $453, you keep $171. Adjust my statement online to October bill $171.
