User Profile
sipswhiskey
Roaming Rookie
Joined 4 years ago
User Widgets
Contribuciones
Re: Billing Issues - Overcharge No Resolution
Got disconnected….big surprise! And, they called me this time.😩 I think Tmobile/Sprint should send me a check for all the hours I have given to them today instead of working on my own business. If I ran my business like they do theirs, I would have no customers. I am nothing more than a telephone number.28Visto0likes0ComentariosRe: Billing Issues - Overcharge No Resolution
1st agent calls back to say they realize I was disconnected. I tell her I spoke to another rep who had me make a payment over the phone to keep my services from being suspended (even though Tmobile/Sprint made the billing error and I'm on autopay for the last 10 years). She says she's transferring me to a "supervisor" so I am put on hold. AGAIN. I have spent over 3 hours on the phone with Tmobile/Sprint today….on hold now too.🙄27Visto0likes0ComentariosRe: Billing Issues - Overcharge No Resolution
On the phone for another 30 minutes, was told I needed to pay XXX to keep my services while they made the adjustment. Also, was told AGAIN someone would call me back next week. We'll see. I am beyond frustrated. It's simple accounting: when you credited my account for the charge I should not have, you also must adjust the statement to reflect what I should have originally owed. Balance! When you only show the credit back (like you took my payment away), my account shows I owe. Let me help your accounting department: October 20 billed $624 Only Owe $171 Credit my card back $453, you keep $171. Adjust my statement online to October bill $171.30Visto1like0ComentariosBilling Issues - Overcharge No Resolution
There has been an error on my bill for two consecutive months for charges that should not be there. We are talking $500-$600. I call every few weeks, go through the same story, spend 1.5-2 hours on the phone each time. Meanwhile, I get text messages sent to my son's phone that my bill is overdue and services are going to be disconnected. I have been with Sprint for 14 years and autopay. How the actualcan I owe a bill. I am always promised I will receive a call in 3-5 business days from an escalation person. Never have received a call after the 5 times I have been promised. I am currently on hold now...1 hour and 51 minutes on this call, now transferring. HELP!!!!3.9KViews7likes14Comentarios