Billing Issues - Overcharge No Resolution

On the phone for another 30 minutes, was told I needed to pay XXX to keep my services while they made the adjustment. Also, was told AGAIN someone would call me back next week. We'll see. I am beyond frustrated. It's simple accounting: when you credited my account for the charge I should not have, you also must adjust the statement to reflect what I should have originally owed. Balance! When you only show the credit back (like you took my payment away), my account shows I owe.

Let me help your accounting department:

October 20 billed $624

Only Owe $171

Credit my card back $453, you keep $171. Adjust my statement online to October bill $171. 

Loyal customer has left. These constant over charges are malicious with an intent to gouge the working class. Falls in place with let's take from the working families, who cares attitude. $160 a month bill to $443 in one month. I'm done. 

sipswhiskey wrote:

There has been an error on my bill for two consecutive months for charges that should not be there. We are talking $500-$600. I call every few weeks, go through the same story, spend 1.5-2 hours on the phone each time. Meanwhile, I get text messages sent to my son's phone that my bill is overdue and services are going to be disconnected. I have been with Sprint for 14 years and autopay. How the actual $^$^$%% can I owe a bill. I am always promised I will receive a call in 3-5 business days from an escalation person. Never have received a call after the 5 times I have been promised. I am currently on hold now...1 hour and 51 minutes on this call, now transferring. HELP!!!!

Have you tried contacting Customer Care via Facebook Messenger. It's my favorite. I feel like they manage a few conversations at a time so they might not be instant with their reply, but still quick if that makes sense. Give it a whirl, explain the efforts you've put into getting the matter corrected and what your end goal is. Best of luck!

I can't even make this up...the call was disconnected. Now, I am calling back in. Will probably have to tell the same story AGAIN...🙄

1st agent calls back to say they realize I was disconnected. I tell her I spoke to another rep who had me make a payment over the phone to keep my services from being suspended (even though Tmobile/Sprint made the billing error and I'm on autopay for the last 10 years). She says she's transferring me to a "supervisor" so I am put on hold. AGAIN. I have spent over 3 hours on the phone with Tmobile/Sprint today….on hold now too. 🙄

Got disconnected….big surprise! And, they called me this time. 😩 I think Tmobile/Sprint should send me a check for all the hours I have given to them today instead of working on my own business. If I ran my business like they do theirs, I would have no customers. I am nothing more than a telephone number. 

We have 3 lines. 2 of them have been charged for Hot Spot Service for over a year. I only wanted one line to be a hot spot line. I called 611 and talked w a rep who could not tell me what a hot spot was. I asked to speak to a manager and she said there were no managers there. How can I get a refund for all the months that I was charged?

My bills trippers almost 500 a month should be 170 told its 226 but yet I pay a min of 300 each month for phones to get shut off, one month I paid jan $1086, feb 800 march 600 something. No. One listen. They lie and over charge and I don't have 5g i have 4g. I wrote fairshake and started school claim. I will be calling my bank because I don't even get my calls and services haven't been fulfilled and makes my lined. 

1 have 50 a month hotspot last month they charged me 137 reconnect fee because they disconnected now said 50 amonth but they charged  me 230 are all cell phone and internet companies  thieves 

Same here with 400 + on charges. Let's get this class action going. They're trying to Cooke their books and/or commit fraud.