Forum Discussion
Billing Issues - Overcharge No Resolution
There has been an error on my bill for two consecutive months for charges that should not be there. We are talking $500-$600. I call every few weeks, go through the same story, spend 1.5-2 hours on the phone each time. Meanwhile, I get text messages sent to my son's phone that my bill is overdue and services are going to be disconnected. I have been with Sprint for 14 years and autopay. How the actual can I owe a bill. I am always promised I will receive a call in 3-5 business days from an escalation person. Never have received a call after the 5 times I have been promised. I am currently on hold now...1 hour and 51 minutes on this call, now transferring. HELP!!!!
Last month, I got a new line from T mobile with the phone was provided by T-Mobile. The deal was has to with T-Mobile for 24 months and free charge of the new phone.
This month the bill came out was more than double. I spent more than 1.5 hours to speak with customer rep regarding the issue. This is wasting my time! The customers rep adjusted some credit for wrong billing. No sure if the problem is really fixed , I will see next month bill.
I have with T-Mobile more than 9 years, with this billing issues, I have lost confidence with T-Mobile.
Watching out your T-Mobile bill !
I would recommend that if you were a previous Sprint customer that you switch over to the T-Mobile platform. The reason the service is so horrendous as of late is because T-Mobile purchased Sprint but have to honor the contracts of Sprint customers and because it's now trying to blend both services with different bandwidths it's congesting it! Their internet is supposed to be run off of the Sprint band. But I can say that I've had some issues with their billing lately and I've been with T-Mobile for 7 years. So you're not alone! I feel like since they are merger service & $, has gone downhill for both parties!
I have a plan that is called just "phone calls and unlimited text" no internet service at all for $20 a month. I don´t understand how can Tmobile overcarged me $583 and they´re arguing I used 38 mGb of inetrnet. How could I do it if don´t have internet acces?? They don´t want to solve the problem and they say I have to pay or they will disconect my service. Is somebody out there that can give me an idea on how to fix this without having to pay the full amount??
There has been an error on my bill for more than two consecutive months for charges that are prepaid. The charges are $400 , but reflects as positive. I have sent in remittance coupons / payments to the processing center and to corporate office, yet I haven't received update to my account. I have copies of all. I even received different amounts on my mailed monthly coupon and I brought this to awareness via mail, but I haven't still received any response. Unfortunately, due to this billing error my account has been suspended due to the lack of performance on your department end and mishandling my security interest. I have also filed my complaint with the fcc.gov. If there is no adjustment to my account I will leave no other option to file complaint with sec.gov and further.
