Billing Issues - Overcharge No Resolution

sipswhiskey wrote:

There has been an error on my bill for two consecutive months for charges that should not be there. We are talking $500-$600. I call every few weeks, go through the same story, spend 1.5-2 hours on the phone each time. Meanwhile, I get text messages sent to my son's phone that my bill is overdue and services are going to be disconnected. I have been with Sprint for 14 years and autopay. How the actual $^$^$%% can I owe a bill. I am always promised I will receive a call in 3-5 business days from an escalation person. Never have received a call after the 5 times I have been promised. I am currently on hold now...1 hour and 51 minutes on this call, now transferring. HELP!!!!

Have you tried contacting Customer Care via Facebook Messenger. It's my favorite. I feel like they manage a few conversations at a time so they might not be instant with their reply, but still quick if that makes sense. Give it a whirl, explain the efforts you've put into getting the matter corrected and what your end goal is. Best of luck!