Forum Discussion
Brand new iPhone 8 Plus stolen by UPS
on 06/03/2018 y bought a brand new IPhone 8 Plus Red TMobile send my a confirmación by email order number xxxxxxxxx about 3 day later UPS send my a email with a tracking number with a estimate ...
¡Hola, @magenta5184262!
Gosh, this isn't the best first impression that we could've made. You're right; this is out of your control, but in the end, you still need a phone. I want to make sure I point you in the right direction so this gets handled ASAP. At this point, we need the full 7 business days after the package is delivered to our warehouse to investigate the situation. However, I recommend getting in contact with T-Force via Facebook o Twitter to file an escalated handset research form. Can you give that a shot and keep me updated?
¡Hola, @magenta5184262!
Gosh, this isn't the best first impression that we could've made. You're right; this is out of your control, but in the end, you still need a phone. I want to make sure I point you in the right direction so this gets handled ASAP. At this point, we need the full 7 business days after the package is delivered to our warehouse to investigate the situation. However, I recommend getting in contact with T-Force via Facebook o Twitter to file an escalated handset research form. Can you give that a shot and keep me updated?
