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MRFRANCISCOLLC
Newbie Caller
9 days ago

Cuenta comercial

I had been a business account customer for over 10 years, the customer service at stores had started deteriorating, it came to a point that in order to upgrade I had spent on 3 separate days over 11 hours and no luck.

I switched to ATT but the transition was terrible, T mobile kidnapped my lines and did not release them, so I called and they confirmed everything was fine (I was still being charged another month because of their "confusion") and so I believed, then another month goes by and I received another charge from T-Mobile, because the only had released 2 of my lines, and again they said there was a system error.

So again, they charged me 3 extra months without me using their service, I went to BBB but to my surprise they are not registered. 

What a way to treat customers, I am so disappointed, how they made a change so notable for the WORST. 

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I had been a business account customer for over 10 years, the customer service at stores had started deteriorating, it came to a point that in order to upgrade I had spent on 3 separate days over 11 hours and no luck.

I switched to ATT but the transition was terrible, T mobile kidnapped my lines and did not release them, so I called and they confirmed everything was fine (I was still being charged another month because of their \"confusion\") and so I believed, then another month goes by and I received another charge from T-Mobile, because the only had released 2 of my lines, and again they said there was a system error.

So again, they charged me 3 extra months without me using their service, I went to BBB but to my surprise they are not registered. 

What a way to treat customers, I am so disappointed, how they made a change so notable for the WORST. 

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I had been a business account customer for over 10 years, the customer service at stores had started deteriorating, it came to a point that in order to upgrade I had spent on 3 separate days over 11 hours and no luck.

I switched to ATT but the transition was terrible, T mobile kidnapped my lines and did not release them, so I called and they confirmed everything was fine (I was still being charged another month because of their \"confusion\") and so I believed, then another month goes by and I received another charge from T-Mobile, because the only had released 2 of my lines, and again they said there was a system error.

So again, they charged me 3 extra months without me using their service, I went to BBB but to my surprise they are not registered. 

What a way to treat customers, I am so disappointed, how they made a change so notable for the WORST. 

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