Forum Discussion
Cancel 1 Line
I have called the 611 number and waited long periods of times in order to reach out to customer service in order to cancel 1 line that is on my plan. May I please have an alternative way to cance...
Unfortunately, I don't see any other way to cancel the line. We need to have you verify your account and I don't believe that option is available online. You're welcome to reach out to our T-Force team through the Facebook and Twitter links on our Community-2153 .
Not allowing cancellation online is something companies do to try and talk people out of cancelling. Or in the case of T-Mobile the rep lied to me and told me I would incur an extra cancellation charge unless I cancelled on the first day of the month. That actually causes you to have to pay for an extra month. And the rep offered to suspend my line until I called back to cancel - something that incurs a charge that wasn't mentioned. And another rep said they would cancel the line and then didn't do it. But this kind of stuff can be penny wise and pound foolish as it really makes me dislike T-Mobile - whose towers I can still use through MVNOs with better customer service.
And you can certainly "verify your account" by logging into your account. It is purely done to try and keep people from cancelling.
