Cancellation dirty tricks
T-Mobile does not allow you to cancel a line online. So I called up and the rep - who I believe was in the Philippines and a little hard to understand - tells me that canceling in the middle of my billing cycle will incur a charge and I needed to wait and cancel on the first day of my next cycle in order to avoid that charge. She also offers to suspend that line (which you can do online and it costs $10 a month). I decline that and hang up thinking I would call back on the first day of my next billing cycle. But after I hung up I felt that didn't make any sense. So I called back and again got a rep who appeared to be in the Philippines and a little difficult to understand. She also did what the first rep had done - tried to talk me into converting the tablet line that I was canceling into a voice line. She told me that if I canceled I would be ineligible for specials. But she ultimately was willing to cancel and did not mention the charge that the other rep had said would be incurred if I canceled mid month.
Horrid Customer Service
Attached is correspondence with a T mobile represenative when inquierring about why a plan had been suspended but account was charged. No resolution was given and after multiple attemps of requesting help from someone else and explaining my unique problem I've decided to move to a public forum because the service I recieved was inadeuate and honestly theft at this point. If a represenative would please reach out via email before the situation escallates further that would be a welcoemed change of tune from this compnay. email tscott64@student.cscc.eduMoving phone numbers between lines, on same account.
Hello. I upgraded 2phones recently, and had to add 2 additional lines to my account. No big deal, I understand the game. However, when I activated the 2 lines, T-Mobile decided to give 2 random phone numbers to the new lines, instead of adding the 2 phones I just purchased. They added the 2 new phones to my existing lines, of which have run their 2 year course (mandatory 2 years for each additional line). When I called to remove the 2 old lines, I was told I could not remove the 2 old lines since they were being used by my new phones, and cannot remove the 2 new lines eithersince they need to be active for 2 years. *Hope yall are still with me* I asked if they could move the phone numbers to the 2 new lines (which should have happened to begin with), so I could close the 2 old ones, and they would not do that. So now I am stuck paying for 2 extra lines that I do not need. Anyone been in this situation and have some good advice. So far the only solution I have will risk loosing my current phone numbers, of which I am strongly trying to avoid. Thank you all.
