Forum Discussion
Cancel 1 Line
I have called the 611 number and waited long periods of times in order to reach out to customer service in order to cancel 1 line that is on my plan. May I please have an alternative way to cance...
Unfortunately, I don't see any other way to cancel the line. We need to have you verify your account and I don't believe that option is available online. You're welcome to reach out to our T-Force team through the Facebook and Twitter links on our Community-2153 .
I also have the issue of a long waiting time to cancel a line: I have tried many times and my waiting times varies between 45 minutes a 90 minutes the answer of “Unfortunately, I don't see any other way to cancel the line. We need to have you verify your account and I don't believe that option is available online." I do not see this as a Customer Oriented answer. What is T-mobile doing to improve our satisfaction as customer in regards to this matter?
Anther issue is “We need to have you verify your account ..” however, y T-Mobile does not verify my account to add a line online>o cancel a line T-Mobile needs to check .
Again, are there any efforts to improve this matter “cancelling a line”
Gracias
