Forum Discussion
Cancel the account
I will leave America on October. Do I need to cancel my account after I leave ?
That's a bummer you're wanting to cancel your service. I think knowing if/when you're coming back will help us give you the best suggestion. Keep in mind, you can reach out to our Team of Experts and have them take a look at your account as well. Puedes Community-2153 and have our Experts look into options further if needed.
- danielanguloNewbie Caller
First of all will you come back? If that is the case you could suspend your account from t mobile app or my t- mobile, however you could check international features and rates if you are not going to come back let t mobile call you now you cab schedule a call from the app or from the mytmobile website
- gramps28Router Royalty
It's better to start the cancellation process before you leave especially if you have
auto payment turned on.
- tmo_mike_cModerador
That's a bummer you're wanting to cancel your service. I think knowing if/when you're coming back will help us give you the best suggestion. Keep in mind, you can reach out to our Team of Experts and have them take a look at your account as well. Puedes Community-2153 and have our Experts look into options further if needed.
- magenta6390393Network Novice
I will not come back. So I will cancel the account after Dec 17. Could you tell me the process to cancel the account?
- tmo_mike_cModerador
You'd have to contact one of our Team of Experts or T-Force folks. They have account access and can guide you through that process. I suggest reaching out to them using the link I posted earlier when you're ready.
- pjla2018Network Novice
Hi support representative,
I am writing to you to cancel my account.
Unfortunately, I have been trying to cancel my account for almost a month now, but T-Mobile does not offer a cancellation option in its menu.
Please, do consider this message a formal cancellation of my account and send me the final bill.
Gracias,
Paulo
- gramps28Router Royalty
This forum isn't an official way to cancel your account since they don't have access
to account information.
- magenta8705837Network Novice
The hoops this HORRIBLE company makes you jump through to close your account all but guaranteed that I will NEVER do business with you again.
- gramps28Router Royalty
I've had post paid accounts on Sprint and Verizon and it's the same way to cancel an account.
- gr8t115Network Novice
Anyone know how to cancel Service i kept getting hung up on
tmobile wont give me a phone that works i payed off the i phone 7 plus years ago phone i use now gets no service here at home so im wasting money each month how do i cancel service
email is gr8t115@outlook.com
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