Forum Discussion
Can't create T-Mobile ID
Hello, I can't create T-Mobile ID for a week now, since I've bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this em...
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
Me, too! I have some trouble believing they can't correct the issue. 🤷 I should be able to monitor my account and usage, login to pay my bill (not pay as a guest), redeem the $50 rebate, take advantage of T-Mobile Tuesdays!!! You gotta be able to login to do all those things. This is my only grip with them, but it's driving me nuts! 😒 It's just ridiculous.
