Forum Discussion
Can't download bill anymore!
Hello. Disgruntled customer here... Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "...
Thank you for all of the information! Sadly, this is where I really do need to recommend that you reach out to care. They will be able to log in to your account on your behalf and see if the problem replicates itself when they try to load the bill. They will also be able to submit a ticket to engineering and send out a copy of the paper bill if you'd like. I'm really sorry that I couldn't be more help but I do wish you luck!
FYI... I should indicate that I have found a workaround this morning when I was messing around with my browsers, but it is very inconvenient. If I disable my external PDF reader from supporting Firefox by disabling the FF add-on, I then can use the FF internal PDF rendering viewer and the Save button works there. I am on a Mac.
The Contact Us functionality is however is still not working on either browser for business customers.
If you visit the Contact Us page Community-2153 and use either the "Message Us" or "Visit My T-Mobile"
BTW... I do want to apologize for being terse in my original post. It was a long day, but I don't want to take my frustration out on others.
Cheers.
