Forum Discussion
Can't download bill anymore!
Hello. Disgruntled customer here... Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "...
Thank you for all of the information! Sadly, this is where I really do need to recommend that you reach out to care. They will be able to log in to your account on your behalf and see if the problem replicates itself when they try to load the bill. They will also be able to submit a ticket to engineering and send out a copy of the paper bill if you'd like. I'm really sorry that I couldn't be more help but I do wish you luck!
I cannot for the life of me figure out why this is a persistent issue that has not been fixed? For years now when I go to access my bill online it won't pull up. WHAT IS THE PROBLEM?? All customer bills should be available online...it seems fraudulent that they aren't. I'm often given messages too check back in 12 hours or call.
