Forum Discussion
Can't download bill anymore!
Hello. Disgruntled customer here... Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "...
Thank you for all of the information! Sadly, this is where I really do need to recommend that you reach out to care. They will be able to log in to your account on your behalf and see if the problem replicates itself when they try to load the bill. They will also be able to submit a ticket to engineering and send out a copy of the paper bill if you'd like. I'm really sorry that I couldn't be more help but I do wish you luck!
Yes same problem can't download any files from tmobile app. Also had same problem with promotion they won't honor the 800 off my husband's iPhone they say they never received his trade in but I handed it to the manager of the store and got a receipt. They are telling me to go back to store which is permanently closed now so how can I do thank. Last called they promised to honor and that they found the trade in but I still see no promo on his phone. They are liars and cheats. Go with another company,!
