Forum Discussion
Can't download bill anymore!
Hello. Disgruntled customer here... Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "...
Thank you for all of the information! Sadly, this is where I really do need to recommend that you reach out to care. They will be able to log in to your account on your behalf and see if the problem replicates itself when they try to load the bill. They will also be able to submit a ticket to engineering and send out a copy of the paper bill if you'd like. I'm really sorry that I couldn't be more help but I do wish you luck!
I'm dealing with the same issues and the Philipine CALL center is horrific!! They had down so much corruption and fraud on my account it's been reported to the State of California, CAPUC, Bureau of Consumer Affairs. They get mad when I discuss their rude and racist behavior ( when asked not to address me as Ma'am due to slavery and not professional at all), the reps had failed to give my bill, shut off my service out of vindictiveness, and also change my Tmobile Biz account plan without my permission, I have screenshots and records of them doing this. I get denied an American and they continued to falsify my account. ITs been years so i had accessed my bill and to this day, I have NO access to see what my bill is or why and they don't help at all. They play loud music in the background, parties, and hang up on you to go enjoy their coworkers parties! They told me that they can do what they want and no obligated to respect us as they are out of country and their managers are outsourced so they dont have to listen to customers or anyone at Tmobile, they can shut off my phone and change my billing and plans as they plan and they dont get fired because they are all related working together and no one will care about us.
