Forum Discussion
Can't get Tmobile and Assurant to agree on my coverage
I am desperate for help. I changed to tmobile about 2 ½ years ago because of years and years putting up with AT & T's horrible customer service and now it's like I'm reliving AT & T all over again. ...
The same thing happened to me as tfrobilesux.
The even more infuriating part is that half of the security verification to even get to the Claim screen is that they send you the “We will send you a Code to (cell number” !
How are you supposed to get it if your phone screen is shot; so, you take your E-SIM or SIM card and put it in a working phone to get that asinine code on a working phone too actually see it; let alone having a working phone.
Then get denied because now your acc. shows that you switched phones which is not the one being claimed on.
What also rubs me the wrong way is that, for me; I actually went into a T-MOBILE store and explained and showed them my phone a Galaxy S23 Ultra and they happily did this exchange of SIM details and then have the balls to say “File a Claim” knowing well fact that i just screwed my self by doing this process.
I am considering Using the ‘California Department of Insurance, Consumer Protection Bureau’ as they stated in there rejection email… I have my doubts.
Any Ideas?
There is also the actual litigation way or the BBB to get all companies involved to play ball or something?
