Forum Discussion
Cant Pay Bill Online
Have been logging in monthly to pay bill online for a prepaid plan for the past 5 years. I get to the account page, press refill, press use a credit card and now i am where it lists my payment method options. It is showing me my current credit card, and it gives no option to go on to process a payment. I would like to bring this to your attention so it may be looked at and corrected.
I have since paid my bill using the phone number. I logged in to see if it was still broken and it looks like the ability to pay online has been restored.
I have since paid my bill using the phone number. I logged in to see if it was still broken and it looks like the ability to pay online has been restored.
Hola @newcustomer and thanks for posting. You can also pay your bill through the T-Mobile App. If the fields are still greyed out, close the browser and clear your history and cookies. I'd test other browsers too and see if they work.
It seems i'm not the only one dealing with this issue of not being able to pay my prepaid line phone bill on their website or over the phone. For some odd reason they won't accept my visa card that i've been using for almost 2 years yet my card only miraculously works if I go pay in person in the t mobile shop. Even if I attempt to use another visa card like a family members, it still wouldn't work on the website payment from country United States america is grayed out. Please fix the digital payment side if things. Is this on hold because you guys got hacked 4 times???? (i am using the app and iphone).
Horrible, try to pay as guest, I enter phone number twice and it kicks back...need phone number or acct #. Ridiculous. What the hell is wrong with this. Seems like it would be a primary function that would be always operational.
