Forum Discussion
Changing plans
What are the rules around changing plans, like if I need to downgrade? Can I do it at anytime?
You can switch plans when you want. However, those changes won't take effect until the next billing cycle. If your plan is a requirement for a promotion and or discount. Downgrading your plan will cancel the promo and or discount.
CeeceeSoSo wrote:I have been trying to downgrade my plan because I was paying 140 dollars for one line and that's just not an option. After speaking with two different reps I was assured my plan would be downgraded to a much cheaper plan. I received my bill today and I am still on magneta max. Not sure why my plan is not being downgraded. I don't use apple TV I have to pay for my own paramount TV, HBO max, Disney plus and hulu. I never catch tmobile Tuesday so the only perk applies to me is Netflix which does not cost 90 dollars a month to get for free. I need some assistance on this please or I am going to switch my plan back to metro pcs
To be honest unless you are locked into a promotion you are stuck and there's no way out but to pay off the device .... I work in phone sales just not at TMobile but the way they do things is messed up like understand if I can do anything about the installment but to FORCE a person to keep a particular plan so they don't lose profit is crazy.... give me 2 Months im putting the entire balance of all the phone one a Credit Card and leaving... be honest just by the phones from the manufacturer at this point it's heavy up front but it's lighter over time guaranteed!!! 💯💶
