Forum Discussion
Charge me twice for the same bill
I have been a T-Mobile customer on July 10th and I switch my phone number from AT&T to T-Mobile on that day. After a few days, I have received a mail from T-Mobile about current charges. I mail a...
Sorry to hear that you were charged twice! It sounds like your auto payment went through before your check arrived to us. We can take a look at your payment history and issue a refund if there was a double charge. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team since they will be able to securely access your account and do a thorough investigation.
Hello Team,
This is to inform you that I received a confirmation mail for a refill for Mobile phone number xxxxxxxxxx on 10 Sept 2018 on my mail. However, I got charged and I did not receive any refill message on the number and the account did not get refilled. I had to make another refill today for the same. Please find attached receipt confirmation for the same. So technically, I have been charged twice. Kindly help resolve this issue. We are an old T mobile customer and are highly disappointed with such technical issues. Gracias.
