Forum Discussion
Charge me twice for the same bill
I have been a T-Mobile customer on July 10th and I switch my phone number from AT&T to T-Mobile on that day. After a few days, I have received a mail from T-Mobile about current charges. I mail a...
Sorry to hear that you were charged twice! It sounds like your auto payment went through before your check arrived to us. We can take a look at your payment history and issue a refund if there was a double charge. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team since they will be able to securely access your account and do a thorough investigation.
I'm extremely frustrated as well. I'm reaching out to others to convince them to have T Mobile investigated. You can contact your local news or national news. If more people report this issue we could likely get it resolved. You are welcome to choose your own news agency but here are a couple to get started.
https://help.foxnews.com/hc/en-us/requests/new?ticket_form_id=360000485774
