Forum Discussion
Charge me twice for the same bill
I have been a T-Mobile customer on July 10th and I switch my phone number from AT&T to T-Mobile on that day. After a few days, I have received a mail from T-Mobile about current charges. I mail a...
Sorry to hear that you were charged twice! It sounds like your auto payment went through before your check arrived to us. We can take a look at your payment history and issue a refund if there was a double charge. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team since they will be able to securely access your account and do a thorough investigation.
They are double charging a lot of people, I have the records that I paid with auto enrollment. They took the money and contacted my Credit card CO. They verified with statement that I paid. And then in three months time, T mobile will threaten to cut me off unless I pay more money. I just paid another $121.00 even though I paid my nothing bill. Before they wanted the same. I can do nothing. I tried to set up a appoint with customer service at one of the locations and they refuse to call back.
This is extortion. I have alerted my Credit Card company of Fraud. What they are doing is totally illegal. I am documenting every thing. Beware they will do this to me and have done it to many others.I have spent hours trying to just get them to look at my receipts and they REFUSE. They tell me they do not care, pay them the extra money are they will get a judgement and suspend my service. One I give them the extorted money, They refuse to give a receipt or acknowledge that I paid. Yes my bank has a record.
