La facturación por tarjeta de crédito no funciona

Second month in a row I try to pay my bill online via credit card and the system is too stupid to recognize it's a VALID NUMBER!  What is the matter with your website management???

Yes, it doesn't work over the phone or online, not even after talking to the representative. Btw, there is no problem with the credit card,  just that Tmobile payment system is corrupt for some reason.

I had the same problem. I first used my PC with Chrome browser. I tried 2 different credit cards (both valid) and input them multiple times, always the same problem "card number is not valid". Then I accessed the site with my Android mobile phone and was able to make the payment without any problems (using the same credit card). I hope this might help some of you.

Same thing here!!! I tried customer service last night and the agent told me that it's probably  a system malfunction and that I should wait till next morning and try again, but then again she said she was not sure what's going on. I'd like to pay online not through the phone so I can print my receipt and dont want to go through the hassle of calling every time I pay my bill.

PLease fix this!!!!

I'm facing a similar issue with my pay as you go plan. Tried to refill but the system won't accept any credit card(although there is no fault with the cards, I checked it). Called the Tmobile customer support but they are clueless. Time to move on..

The payment system is still not working!!! what is goin on??? is this something that you are aware of and will fix ??? I'm trying to upgrade and pay for a phone and I cant do it over the phone or online!!!!! whats going on please answer!!!

tmo = you're completely missing the issue!

It is NOT my card, otherwise how would I have been able to successfully use the SAME CARD in person to make my payment?  It can be nothing other than faulty web coding.

This is still an issue.

As other have reported. When you go online to "Add a Card" in the bill pay section you get to "Credit Card Number." When you type in a credit card number, it ALWAYS flags the box in red and adds a note, "Enter a valid card number." This has nothing to do with the card. It doesn't even attempt to process a payment against the card - it simply says the number is wrong. It has nothing to do with a CC balance or frozen - it never even attempts to talk to the bank.

So no @tmo_chris, this isn't a user-by-user problem. It's a web page login. I'm really surprised this isn't impacting more people to be honest.

This also affects me.  Every month I have to re-enter the same credit card number or else it says payment fails.  All my credit cards and debit cards are affected and they all are perfectly usable.  After several months of this and having extra expenses because of it, I have decided to switch to Verizon which would actually be cheaper considering this sort of thing won't happen with them.  They also have much better coverage Nationwide and use the same spectrum as t mobile so it's an easy decision.

Same problem here. Tries 2 cards that are perfectly good for any other online payment and your page tells me "please enter valid number" before even trying to charge it. Considering that issue is older then 2 years and you didn't do anything to solve it or didn't provide any feedback to customers except "check with your bank", I assume you don't care anymore. I write it only for other users who might still have same issue: yes, its still there.