La facturación por tarjeta de crédito no funciona

Hello, I also can't pay my bill with my visa card that's on file. I can with another card but don't have funds on that card. I have funds on my normal card that's on my tmobile. I tried 611 and tried to call thru the automated system but still says invalid card number. I don't understand this have been going on for over a year now. Just 1 day the system stop taking it. I pay other bills with my card. Don't understand why everytime I call or pay online it doesn't go thru. I shouldn't have to get cash and always go to a tmobile center to pay my bill every month. Sometimes like now, it's very inconvenient.  Can u please help.

It's impossible to get hold of a payment issue specialist at T-mobile, they're always busy...

I completely understand where you are coming from. Sometimes financial institutions may block or restrict online purchases/payments. This is the only reason that we ask that you contact your bank first. They will also be able to see the attempts made and give us a better understanding as to why it is failing. If they don't see anything on their side, it could very well be an issue with our site/your account which we can investigate for you. If you have already spoken with your bank and they do not have any restrictions, please call 611 from your phone and our care team will verify you and open up a support ticket with our web teams.

I've had the same issue today and a few months ago. I was able to pay just fine using the mobile app, but as soon as I enter my valid CC number on the online pay portal (windows 10 PC  Chrome browser) It's flagged as invalid. I definitely entered it correctly (I tried about a dozen times to make sure). This is a bug on the site. There is a mathematical check that you can do to determine if any CC number is valid. It's called the Luhn Algorithm. It doesn't tell you anything about the account holder or the funds, just that the number itself is a valid card number. Not all 16 digit numbers are. I strongly suspect that this check is failing, and it's likely run on the site itself before sending the number to the server. I'm not sure how to submit a big report to the T-Mobile web portal IT, so this is the best I can do.

TMO_Chris, or another T-Mobile representative that sees this, If there is no open issues with online payments, go ahead and open one. If you need more info for debugging the issue, feel free to contact me. I don't want to log in in another month and see the same thing.

Gracias,

Bryan

Hey T-Mobile... WAKE UP.. stop trying to pawn off your troubleshooting responsibility onto your paying customers.  To any other company it would be more than apparent that "the machine" is broken.  Suck it up and fix it like you should!  The higher-ups must not be reading these (if they are, shame on them) but if something isn't done soon, noise will be made on a much larger stage.

I am having the same problem 2/19/18...how is it possible that this is still happening after what seems from this post to be several months of complaints? Is there a solution?

I am having the same problem 2/19/18...how is it possible that this is still happening after what seems from this post to be several months of complaints? Is there a solution?

The same CC works fine on the phone pay...but I am have to sit through the ridiculous/time consuming automated system that asks for (over and over) but never seems to understand "YES" unless I shout in frustration.

Paying your bill shouldn't be a fight.

Hola,

I am also facing this problem, can someone please find a solution to this problem.

Esta silencioso an ongoing issue. Sometimes I pay my bill early (most of the time), if not exactly on the due date. Today I logged in as normal to be told I cannot have my bill paid due to an invalid CC (which has been 1 of 2 used in the many years I have been a customer). It refused to accept the same card I have used for over a year (CC is not expired by any means).

I called, Rep told me she could not process the card but could not provide me with a valid reason as to why, until I guess she attempted to charge the CC multiple times without my consent. But as we are talking about consent the 1st rep also told me that I was setup for auto-pay which is totally false. I *never* use auto-pay for my phone bill and never allowed TM to add this to my account.

At this point I ask to speak with her supervisor and while on hold with the supervisor I log into my bank to check it out, it seems the 1st rep attempted to charge the CC 3x which all reversed immediately (but I only knew from logging into my bank, neither her nor her supe bothered to tell me). By the time the supervisor is on the phone and I update her she tells me there is nothing they can do to fix either the website or accept the payment via phone. I told her that is because the first rep locked my account due to multiple charges, supe had no real response to that.

I am actually trying to pay my bill as I have faithfully for years now, accept my funds, fix your payment processing system, educate your reps. 😠

I am having a similar issues as well. Upon logging in today I found that my username would not be accepted and to use my cell number. I did that and went to make a payment. When I attempted to make a payment I was presented with a web page that had no credit cards on record. So I tried adding my card again to make a payment and received an error that I need to enter a correct CC#.

Ugh!