Forum Discussion
La facturación por tarjeta de crédito no funciona
i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?
I am not seeing any current open issues for online or over the phone payment issues. This is something that we will need to look at with each of you individually for privacy reasons. Por favor contáctanos when you have a moment so our care teams can look into these issues with you.
I completely understand where you are coming from. Sometimes financial institutions may block or restrict online purchases/payments. This is the only reason that we ask that you contact your bank first. They will also be able to see the attempts made and give us a better understanding as to why it is failing. If they don't see anything on their side, it could very well be an issue with our site/your account which we can investigate for you. If you have already spoken with your bank and they do not have any restrictions, please call 611 from your phone and our care team will verify you and open up a support ticket with our web teams.
