Forum Discussion
Credit check left a hard inquiry
So, before I had established an account with t-mobile, a representative from t-mobile specifically told me that the credit check would be a SOFT PULL and NOT a HARD PULL. So i agreed to have them...
I hear what you're saying and we do appreciate the feedback. If you're not getting the best customer service in our retail stores, there are ways that we can report that and bring it to their attention. Here on the support site, we don't have the ability to change the requirements for credit checks or provide any other documentation other than the link I posted. A change like that would have to come from another department. As I mentioned before, I can pass this suggestion along, I just can't say for sure if this'll change or when. But, I can get your feedback in the right hands so our internal team can review it.
THE BBB sometimes are no help at all in these situations... I have contacted The better Business Bureau many times concerning a variety of different things with other companies and they usually tell me I need to contact the store. If the store already know what has transpired Why am I contacting the store (again)? Only 1 time after contacting the BBB paid off... because I ordered something from a Office Store and they charged my debit card but never delivered the item... several months later they never delivered the item.... the item was a large dresser and the driver wanted me to meet him at a Walmart parking lot because my street was two narrow. Wait a minute is this Craigslist????
You may be just out of luck (sorry)... these class action lawsuits are no guarantee you will win. The only true winner are the lawyers.
