Forum Discussion
Credit check left a hard inquiry
So, before I had established an account with t-mobile, a representative from t-mobile specifically told me that the credit check would be a SOFT PULL and NOT a HARD PULL. So i agreed to have them...
I hear what you're saying and we do appreciate the feedback. If you're not getting the best customer service in our retail stores, there are ways that we can report that and bring it to their attention. Here on the support site, we don't have the ability to change the requirements for credit checks or provide any other documentation other than the link I posted. A change like that would have to come from another department. As I mentioned before, I can pass this suggestion along, I just can't say for sure if this'll change or when. But, I can get your feedback in the right hands so our internal team can review it.
I contacted the office of the CEO and their advice was "Contact the credit bureaus". I'm filing a police report and disputing with the bureaus as well as filling in court against T-mobile for unauthorized credit check and misleading and deceptive business practices. I even offered to pay the $200 deposit so my credit wasn't checked but the manager swore that the credit pull was a soft one yet here we are.
