Forum Discussion
Digits
I am not getting notification that I have a new text..how do I turn that on ? Calls come through fine
It sounds like you have everything set up correctly to get those message notifications loud and clear. There are a few things that you can toggle to try and kick the notifications to work properly.
- Unassign and reassign the line
- turn off notifications in the app and settings and then turn them back on.
- Try turning on Cellular-mode only and test. Then turn it off again.
- If all else fails, uninstall the app and reinstall it. That usually irons out all the kinks to make it work better.
Hola @pgrey only getting a handful of messages is pretty strange for an android device/number. When a phone number is registered to an iPhone, iMessages takes over any messages between iPhone users so those don't show up in Digits and is usually the cause for large amounts of messages missing. For a phone number not linked through iMessages, most if not all of the messages should show unless there is another third-party app involved.
In your shoes, I would reach out to our T-force team using one of the social media platforms linked at the bottom of this page. They can review the account stuff to see if there is any kind of blocker there like you mentioned. They also have the ability to file a ticket so some really techy people can take a look and find out why your messages would not be syncing there.
