Forum Discussion
Digits
I am not getting notification that I have a new text..how do I turn that on ? Calls come through fine
It sounds like you have everything set up correctly to get those message notifications loud and clear. There are a few things that you can toggle to try and kick the notifications to work properly.
- Unassign and reassign the line
- turn off notifications in the app and settings and then turn them back on.
- Try turning on Cellular-mode only and test. Then turn it off again.
- If all else fails, uninstall the app and reinstall it. That usually irons out all the kinks to make it work better.
That is a lot of work for you to already put in and it is quite encouraging to see that you are still willing to do all the testing and debugging.
I can appreciate not wanting to be neck deep in Social Media stuff. The easiest way to engage that team is to use the FB link at the bottom of this page and then selecting to send a direct message. If you post on the public page, you are leaving your name and post right out there for the world to see and could potentially start getting posts or messages from other people too.
If you do send a message to our T-force team to have them take a look at the digits stuff, they shouldn't make you do any factory resets because you can prove that the issue is not device specific. You can copy and paste all the hard work you have mentioned here to them, or you can share the link for this post, and I am sure they would be happy to review it all and save you some effort.
You have done so much already. If they cannot find the missing link to get the Digits working for your account, they have a ticket system that they can use to engage the right teams to do all that debugging and review on the backend. That way you don't have to put in any extra work, and we can try to find out what is going on.
