Forum Discussion
Do I seriously have to pay for service I have never used?
On February 25th 2020, I had established, via online, BYOD service for two lines for the 55+ plan. I only ordered two SIM cards (nothing else) at $10 each. Then, I get the order status, and I no...
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The bill makes no sense, and T-Mobile's refund, return policy completely does not make any sense. I refused the SIM cards, and I have never used any service as the bill clearly states. Therefore, I simply should not pay for something I have not used. I believe I should also be refunded for the two SIM cards I paid for that I had never used.
En línea: Política de devolución
Nueva compra/lease y activación
For a refund, to exchange your Device or accessory, or to cancel your new service activation, return your Device or accessory within 20 calendar days of the date you received your order. During this period, you may return or exchange your Device or accessory, or cancel your new service activation for any reason as long as you:
- Será responsable de los cargos incurridos antes de la cancelación del servicio, incluyendo roaming, larga distancia, impuestos, cargos de control, cargos de programas reguladores y otros cargos.
