Forum Discussion
Do I seriously have to pay for service I have never used?
On February 25th 2020, I had established, via online, BYOD service for two lines for the 55+ plan. I only ordered two SIM cards (nothing else) at $10 each. Then, I get the order status, and I no...
Wow, we appreciate you posting this bill breakdown. I know for sure we'll still need our account care folks to help out further. You can call them or use our Social Media options on our Community-2153.
The bill period is Feb 26 2020 to Feb 26 2020. I believe February 26 is when the service started.
Since you are prepaying the plan, and postpaying the usage, this bill is a prepay for the service. The service is covering Feb 27 to Mar 26 !
Also, in your order, it seems like you already prepaid for the first month of service. So the bill you received do not make any sense.
First thing, you should get refund for the SIM card, and second, the should cancel that bill (if it was on autopay, then you should receive a refund). That bill is a double charge.
You ordered on Feb 25, and paid the first month, so why billing again the period of Feb 27 to Mar 26 ?
Also, you definitely should get the full refund.
Get intouch with the guys on facebook messenger, they can do more than the people at the phone.
This is a freaking nightmare. Let us know the resolution of everything.
