Forum Discussion
Do not Trust T-Mobile Company, their promotions or network. 4 lines 25$ /per line is scam
Do not Trust T-Mobile Company, their promotions or network.
T-Mobile sucks, I should have understood better. The network sucks and they are deploying cheating sales techniques. I have similar storyline as above.
I also got sold an offer 4 lines with 4 free phones. I traded my 3 phone and they said, I can bring my own device for 4th one. If there was conditions attaches, I should have been told about them.
I was forced to sell all my 3 Iphones to them cheap to T-Mobile to get the deal. They said do not worry about anything that shows up in your bill for 2 months, everything will clear out in 2 months. After two months, I am screwed.
They say, we do not see that promotion in our system. They said you are on another promotion saying Buy 1 phone and get 2nd for free, but still I needed to trade all my three phone.
After fighting, they said yes you should be on 4 lines with 4 free phones, but still continue to charge me around $118.16 for lines and 67.50 for equipment.
Just in two months, they billed me almost 500$. It was supposed to be just $100/month + tax every month. That means I should be billed around 240 approximately. They are giving me go around.
Don't trust T-Mobile with their promotion. They had a promotion 4 lines for 100 but every month since I got my 4th line my bill have been between 123.00 to 160.00. I called spoke to a manager name ROSE and she said she don't see that offer. ROSE was no help at all. ROSE told me that I should go into a store nd they would be able to help me better. I am very disappointed with T-Mobile and how they handled this whole situation!! Interaction #9154784001006958…
Update: After multiple customer service calls
Tactic -Do not worry about first two bills, every thing will be fine after that: It means, they will bill you what ever they want first two months. You will not get credit for those two months. For example if you have device credit ( phone on us) you will not get it.
After multiple, they kick the ball, saying you will get after 24 months. I am thinking, if I did not carefully monitor my bills and fight back, they would have continued to charge me what ever they want,
Tactic -Sales guys. Agreed I will be on $100, 4 lines plan, but put me on what ever plan and charged me a lot for 2 months on wrong plan. Did not get the credit back for their cheating tactic. No email confirmation of what is agreed, because we do not know until two bills.
