Forum Discussion
Mensajes de texto duplicados
I have been receiving duplicate text messages since yesterday. I have tried all troubleshooting.
Gracias.
Yes it is still going on. I talked to support and they said it would be fixed by Sunday. I get the duplicate texts from all numbers.
Gracias,
- jcluccaNetwork Novice
@tmo_chris It's happening from virtually all numbers. I'm using a Nexus 6P.
- tmo_chrisSpectrum Specialist
Thanks for clarifying! Have you been able to try and deleted the entire message threads from any of these numbers that you are receiving duplicate SMS from and having them send you another message to see if it duplicates again?
- jcluccaNetwork Novice
I've tried this but still have the problem. I'm also experiencing random messaging issues where incoming messages are delivered out of order or many past messages all come in at once.
- tmo_chrisSpectrum Specialist
Oh yikes! This sounds more like a signal related problem if you are getting flooded. Are you able to notice what you signal level is when you realize you are not getting all your texts or they appear out of order? Does this seem to happen more frequently when you are in a specific area?
- jcluccaNetwork Novice
Duplicate texts happen anywhere and at random, it seems. The times I've experienced the message delays, it has always been later at night, and I've been at home. I'm using the Nexus 6p and use the Wifi calling feature. Signal is good and wifi is working when it happens. It's led to some hilarious exchanges as I respond to messages that came in out of order or was confused because messages were missing, only to be delivered up to an hour or more later when 10 or so come in all at once.
- tmo_chrisSpectrum Specialist
I could only imagine how confusing this would be for both parties haha. We will need to take a closer look at this issue with you and get some examples. Por favor Contáctanos when you have a moment so we can get a ticket sent up to our engineers for further investigation.
- magenta1759399Network Novice
I've got the same issue, sometimes it's duplicating when receiving, sometimes when I'm sending. When I turn the calling over wifi off, problem is typically fixed...
Any suggestions?
- hrdddrvNetwork Novice
I have had this issue off and on for at least a couple years, received duplicate texts. In the last few months it has gotten much worse, now sometimes up to 7 copies! Doesn't seem to be related to wifi calling, doesn't matter where I am, don't have DIGITS, Hangouts is cleared and disabled, deleted whole threads, cleared Messaging's data and cache - all no affect. The only things I haven't yet done this time around are completely wipe out ALL my text messages or a phone hard reset. But I have done those in the past and it only helped partially and temporarily. It doesn't happen with all texts, may not be all senders, and the only pattern I can see is that most, NOT ALL, the duplicated messages are short ones.
Another (separate?) issue for years has been sometimes, not very often, receiving messages MUCH later (hours to days to a couple times months) or not at all. And some messages I send are never received.
- magenta5570031Network Novice
I have tried
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