EBB

T-MOBILE IS NOT OFFERING A EBB DISCOUNT TO NEW CUSTOMERS OR EVEN EXISTING CUSTOMERS IF THEY DIDNT HAVE A HOME BROADBAND LINE BEFORE MARCH 10, 2021 & WILL NOT HONOR THE EBB PROGRAM EVEN THOUGH ITS BEING OFFERED BY NUMEROUS AGENTS IN NUMEROUS DEPARTMENTS AS OF MY LAST INTERACTION WITH THEIR HOME INTERNET DEPARTMENT TODAY AUG. 13, 2021!! They have no intentions of honoring the commitments expressed on their website or by their Customer Service Agents! Reminds me of a classic Bait & Switch Scheme....sales pitch I was given "Not a customer, no problem you can activate a new line of service for home internet & your EBB $50 discount will appear on your billing statement within 2 months"! The website is full of lies and EVERY CUSTOMER CARE EXPERT & HOME INTERNET SPECIALIST IS CLUELESS! I researched several broadband providers listed on the the FCC website by using the hyperlink provided. After viewing websites for potential broadband providers offering the EBB discount I checked out T-Mobile's online offers, details, requirements etc, used the Chat Link  to ask if they were still offering the EBB Discount for NEW HOME INTERNET CUSTOMERS & finally called 1-800-T-Mobile to speak to an actual person before activating any service. I was offered the world on a silver platter (EBB DISCOUNT AVAILABLE FOR NEW CUSTOMERS WHO ACTIVATE A NEW BROADBAND PLAN & MY $50 DISCOUNT WILL BE APPLIED WITHIN 2 MONTHS), not only once but SEVERAL TIMES BY NUMEROUS DIFFERENT EMPLOYEES, SUPERVISORS & DEPARTMENTS as recent as today (Aug. 13, 2021). After activating a new line of service (New Customer) on June 22, 2021 I received a couple emails from T-Mobile "
There was an issue verifying your eligibility to the Emergency Broadband program. Please call Customer Care as soon as possible at 800-937-8997 so we can help you resolve this issue." I called and spoke to multiple agents in multiple departments On multiple days for hours and was told multiple lies numerous times. One agent said your account has the EBB discount, but it will be 2 billing cycles before the credit appears, another agent said my EBB was denied because I didn't qualify for EBB from the government (then called EBB CUSTOMER SERVICE & verified my application was approved), another agent said they just put you on the wrong rate plan it's a coding issue "I guarantee my supervisor & I will get this resolved & your account will be corrected & your EBB Discount will be applied", another agent said "the Government ended the EBB program March 10, 2021 & I didn't enroll before the deadline", another agent said my plan had to be pre-paid, another agent said to get the EBB Discount I needed to add a voice line with data to my account to qualify for the EBB Program & even did a warm transfer to customer care & explained to the new agent to activate a voice w/data line, so I would qualify and meet T-Mobile's requirements to get the EBB & even told me after the new voice line I would need to reapply through the government for the EBB Program before the discount can be added. ALL LIES, EXCUSES, T-MOBILE HAS NO TRANSPARENCY or COMMITMENT TO CUSTOMERS and their agents are CLUELESS!!! The only agent who was concerned about straightening the facts out & truly was sorry about the misleading (Lies) information from all the other agents was a gentleman named Jordan.