EBB

I have been a T-Mobile customer for the past 18 years. I was beyond excited when they began offering Home Internet. Sadly, T-Mobile's Home Internet DID NOT become available in my area until mid-June. As soon as I was aware it was available, I signed up. I have even encouraged others to utilize T-Mobile's Home Internet

Unfortunately, the date I was finally able to obtain T-Mobile’s Home Internet was after the arbitrary March 10, 2021 date of service that T-Mobile set for their company to accept approved EBB applications

Interestingly, my second EBB approval (from Universal Service Admin.) clearly states that I need to SIGN UP with a participating phone or Internet company by 12/13/21. (My original approval expired 09/06/21 because T-Mobile refused to honor it.)  The government does not require service be obtained prior to requesting the EBB approval, yet T-Mobile says we must have been Home Internet subscribers since prior to March 10 in order to receive the EBB.  Sorry T-Mobile….this is a government program with rules set by the government NOT T-Mobile!

Prior to losing my husband on February 9th, I had never asked for any kind of assistance.  Now, the government says I qualify for the EBB yet T-Mobile says I don't  The EBB would be a tremendous blessing to my son and I for however long it might last, if only T-Mobile would approve my using my government approval with their company.

I have been a loyal customer who paid 18 years worth of T-Mobile bills on time  The appreciation for my loyalty seems to be making personally identifiable data about me available in systems that seem to be routinely hacked, and denying me assistance that the government says I qualify for  I am questioning my continued loyalty to T-Mobile

(My concerns about not qualifying for the EBB under T-Mobile’s rules was “escalated” today—after numerous phone calls to T-Mobile, and the expiration of my original Universal Service Admin Co approval because of T-Mobile’s refusal to approve it)  Each representative I have spoke with has tried their best to help me…it just has not worked due to internal T-Mobile rules which conflict with the policies of the Federal program T-Mobile agreed to administer  I am beyond frustrated at this point

Signed,

18 Years A Customer and Questioning My T-Mobile Loyalty