Employee Review

I just wanted to extend my sincere appreciation to Customer Service Agent Patricia of Albuquerque for her outstanding customer service skills. Her undeniable effort to assist in every possible way she can is worth noting for. her knowledge, her overwhelming patience and devoted attention to customer's concerns is simply amazing.  kudos to you Patricia! god bless!

Rick V

I brought my phone  into t-mobile in Brooklyn (1684 Shore Parkway) since a sims card was stuck in phone.  Kabdeem immediately attempted to remove the sims card and actually made several attempts to remove it.  He was personable nice and kind. I did buy another phone and he helped to make the transaction smooth and quick.

The customer service was excellent - Kabdeem thank you so much.

Dina

I would like to thank Neisha McLilly from the Jackson,Tennessee T Mobile store on Vann Drive who helped me get my mom's phone ported. She was very patient and professional and got the job done. T Mobile is very fortunate to have an employee of her caliber.

I had the pleasure of speaking to jeline. She went above and beyond to help me and she taught me a thing or two about her! Thank you so much T-mobile. 

We have been T-Mobile customers for 17 years. Recently we upgraded our phones at a retail store. Unfortunately at the store we were misled by a promotion and it turned in to quite a mess. After no success working at the retail store I spoke with Whitney a T-Mobile expert in Maine who was understanding, professional, knowledgeable and came up with a resolution that we were happy with. We were very unhappy with T-Mobile prior to luckily getting matched up with Whitney. We will now continue our long standing partnership thanks to Whitney. My recommendation here is to make sure you deal with a corporate T-Mobile store and not a third party retail store. We did not realize there was a difference and something T-Mobile should let customers be aware of. To find out a corporate store location you can get that information easily from Customer Service.

I have been a loyal Tmobile customer for 15+ years. I decided to leave T-Mobile and switch to a competitor and called T-Mobile customer care unit. The gentleman who took the call was the best customer service rep I have talked to in my life. His name is Gian (ID# 5119318). He radiates positive energy, kind, respectful, caring and did not stop smiling during the entire conversation. I am a very difficult person to deal with, grumpy, very needy, tough, with bad communication skills, but this young man (he must be my son's age) changed my mind. I have read that Amazon's success can be attributed to a number of factors, however Jeff Bezos gives to top spot "Customer Obsession". The customer care is the one reason for the success for many businesses. Because of employees like Gian, I will stay with TMobile, hopefully for the next 15+ years. I hope that our conversation with Gian was recorded and the new customer care trainees review and study the way Gian handled himself and spoke to a customer. Thank you, Gian! I am sure you will be successful in your career and life if you continue to radiate such positive energy.  Message to Senior Managers: T-Mobile will continue to flourish if you continue to hire people like Gian.

I've been in customer service for twenty-two years. I truly appreciate service when I am patronizing a business. I had a an issue &  Tyrez(9992210723) was an absolute joy to speak with & a huge help. 

Hello! I’m writing because I am happy with the big help I received on buying my new phone from Arocha28 Excellent Servicio al Cliente . Araceli Rocha was very nice, patient and helpful in helping me find a new phone the other day. I truly love the top notch friendly and very professional servicio I’ve received from Araceli . i have referred others already! 

I just wanted to extend my sincere appreciation to Customer Service Agent JT of Huntsville, Texas for his outstanding customer service skills. His undeniable effort to assist  my visit was very refreshing , his worth of knowledge, his overwhelming patience and devoted attention to customer's concerns is truly amazing.  Thanks to you JT great job!

                   !EMPLOYEE REVIEW !

I just wanted to write a employee review about Mariane with the REP ID 17780276 she was absolutely outstanding incredibly helpful  and I wish this is sent to the right department so mariane gets the recognition she deserves 👍  ALSO THANKS T-Mobile