Employee Review

DE REGRESO A PEDIDO DEL PÚBLICO
La combinación perfecta. iPhone 13 Pro y AirPods a mitad de precio.
Con 30 créditos en la factura mensual when you trade in an eligible dispositivo on any plan

My device is eligible for a trade in and I do a get discount if I trade it. But I do not get Half Off when I trade it in on any plan like the ad says. If they were being honest the ad would read, iPhone 13 Pro & AirPods UP TO HALF OFF when you trade in an eligible device on any plan. Saying the customer gets Half Off with the trade in of an eligible device directly states that the customer gets Half Off, not $100 off, not $200 off, but Half Off.

So why is it that I am offered $100 off on my trade in which is a device that is eligible for trade in? Didn't they say I would get Half Off when I trade in an an eligible device? It's because the customer only gets Half Off on a trade in of an eligible device IF the device is an iPhone 12. So of course the ad could also have said, Half Off if you trade in an iPhone 12. That would have been honest.

I need to leave a review here. Lately is literally imposible to get customer service when we need it. Either by phone or chat nobody answer, the return of the calls are way later, when you are busy. What is happening with the service? And no, it is not due to the time, because I have tried already different times. What is going on here?

So glad reading posts like this @Tyang049. Just warms the heart. Thanks for coming here to share that love. 😀

Tyang049 wrote:

Thank you Michelle@T-Mobile, Romvick@T-Mobile and Claire@T-Mobile. They picked up my calls and answered every single small details I've questioned about; they've configured everything as I needed to. Thank you for removing the line I wasn't satisfy about it and making such great arrangements plan payment with me. I will continue on forward be a Loyal Customer on T-Mobile! I couldn't be more happier than their customer services and comprehending my solutions right away! MVP.

⭐️⭐️⭐️⭐️⭐️

Recently I had the most wonderful customer service experience over the phone with Larry from Birmingham AL. Best customer service rep I've ever spoken to. Promote this guy!

tmo_mike_c wrote:

Hola @magenta4753749  and thanks for posting.

 

We don't really have an official employee review option here on support. If you'd like, you can reply to my private message and I'll make sure I get your review sent to the right folks on my internal team. We always appreciate any feedback so please let me know. ¡Gracias!

How do I leave a review?

Carol Bams wrote:

tmo_mike_c wrote:

Hola @magenta4753749  and thanks for posting.

 

We don't really have an official employee review option here on support. If you'd like, you can reply to my private message and I'll make sure I get your review sent to the right folks on my internal team. We always appreciate any feedback so please let me know. ¡Gracias!

How do I leave a review?

post what your experience was and @tmo_mike_c  can work on getting it to the right people.

T mobile is not a good phone company they rip you off over charge for phone lie about discount and free Netflix I will be leaving this company real soon

Hello I would like to leave a customer review for the help I received today. 

I've been with T-Mobile for almost 16 years and was offered a comparable rate plan, that cost less than my current T-Mobile plan, also new updated phone by another provider. But because I don't like the hassle of switching companies I called T-Mobile to ask what they can offer me so I would consider staying to my astonishment the only offers I got was what I can already view online and would be additional cost to my bill. I didn't feel like a valued customer as they would like to call it! So with much consideration I will be making my switch today.