Forum Discussion
Extremely long hold times, lying about hold time!
Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some call...
I was on hold with Technical Support for about 45 minutes, hung up and called again and I've been on hold about 10 minutes so far WITH NO OPTION FOR A CALL BACK!! Unfortunately, I've been with T-Mobile from the days of Sprint, WHEN IT WAS MUCH MUCH BETTER before T-Mobile f'd it up! Verizon, here we come!!
