Extremely long hold times, lying about hold time!
Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some calls. They are lying about hold times. The recording said 5 minutes hold time and I have been on for 25 minutes. Yesterday It said 7 minutes and I requested a call back. It called back and then put me on hold for another 8-9 minutes!!! What is going on? The customer service I received int he past few days has been one problem after another trying to get my device replaced. And they mailed my device to a local store and the store rep didn't want to give it to me because she didn't want to do a phone transfer at 6pm, so she told me it wasn't delivered. However it was delivered the day before. This is the absolute worst service I have ever received in 15 years of T-Mobile service. And now I receive a message saying they are mailing me my new device and I am going to be charged for it!?! Charged for what??? OMG, I can't with them anymore. I think we all need to leave T-Mobile!
The payment machine is never working!
I go to the store in Gulfgate Shopping Center in Houston,Tx. For the last 6 months the payment machine is never working & in this day & time with Covid 19 running rampant in our area it's a major problem with me. Please accommodate someone who's been a loyal customer for close to 20 years because if not I may have to find a phone new service. Yeah it's could be simple by paying threw the automatic system but for me I don't like putting any credit or debt cards on files with any system.