Forum Discussion
Extremely long hold times, lying about hold time!
Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some calls. They are lying about hold times. The recording said 5 minutes hold time and I have been on for 25 minutes. Yesterday It said 7 minutes and I requested a call back. It called back and then put me on hold for another 8-9 minutes!!! What is going on? The customer service I received int he past few days has been one problem after another trying to get my device replaced. And they mailed my device to a local store and the store rep didn't want to give it to me because she didn't want to do a phone transfer at 6pm, so she told me it wasn't delivered. However it was delivered the day before. This is the absolute worst service I have ever received in 15 years of T-Mobile service. And now I receive a message saying they are mailing me my new device and I am going to be charged for it!?! Charged for what??? OMG, I can't with them anymore. I think we all need to leave T-Mobile!
I was on hold with Technical Support for about 45 minutes, hung up and called again and I've been on hold about 10 minutes so far WITH NO OPTION FOR A CALL BACK!! Unfortunately, I've been with T-Mobile from the days of Sprint, WHEN IT WAS MUCH MUCH BETTER before T-Mobile f'd it up! Verizon, here we come!!
I Dido your feelings. The last three days I have been on the phone with them.
I had Hulu given to me when I got my new plan.
Some how it wasn't activated. So now they won't give it to me.
I had it for one year on T-Mobile then after that I would have to pay.
They made me feel that I was lying.
Now I didn't realize this but, I have third party pay on my phone. Have been everywhere and can't block it. Now I have to call again and wait and wait until they answer.
Dissatisfied first time three years.
Tmobile doesn't offer Hulu, they offer Netflix with a qualifying plan.
Ever since the announcement of the price hike, on-hold times have been increasing. Typically, it could take 30 minutes or more before an outsourced T-Mobile answers my call. Today, Sunday afternoon, I experienced the worst hold time ever as a T-Mobile customer. The hold time was over one hour and seventeen minutes before a T-Mobile agent answered the call. I cancelled another line of service with T-Mobile today. That makes 4 lines of service removed since the price increase. The best move I ever made was to move far away from T-Mobile.
They know people wanna cancel so they are making it impossible.
