Forum Discussion
Family Allowances missing, can't block messages from single phone numbers anymore
Family Allowances has apparently become family controls, and no longer allows certain numbers to be restricted from contacting you. Where did this go? How do I prevent a specific number from calling or texting me? I have the family feature checked where Netflix and the other services are. I'm also the primary account holder. I have done this before but now the option is missing.
Hey there @CapsFanHere. It is great that you have the feature added to your account under the features section. Managing the settings is going to be done from the Profile settings.
- Desde la aplicación T-Mobile: presiona Más > Configuraciones del perfil > Controles familiares.
- En My T-Mobile: Select your name at the top right > Perfil > Controles familiares.
Once in the Family Controls, you can change your Never Allowed and Always Allowed numbers.
Hope this helps.
can someone help with this?
any ideas?
CapsFanHere wrote:
Family Allowances has apparently become family controls, and no longer allows certain numbers to be restricted from contacting you. Where did this go? How do I prevent a specific number from calling or texting me? I have done this before but now the option is missing.
You can use your phone setting to Block a number from Calling or Texting you. Calls blocked will still be able to leave you V/M though.
The phone block option isn't suitable for my purpose.
Can someone from T-Mobile please tell me how to block a number via family Allowances. I used this feature many times in the past, and it has now disappeared from the website.
Bueller.... Bueller....
Can someone from T-Mobile answer my question?
Hey there @CapsFanHere. It is great that you have the feature added to your account under the features section. Managing the settings is going to be done from the Profile settings.
- Desde la aplicación T-Mobile: presiona Más > Configuraciones del perfil > Controles familiares.
- En My T-Mobile: Select your name at the top right > Perfil > Controles familiares.
Once in the Family Controls, you can change your Never Allowed and Always Allowed numbers.
Hope this helps.
