Forum Discussion
gmail to phone.#tmomail.net is not working
emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as texts. emails from OUTLOOK to the SMS gateway, <phone.#>.@tmomail.net ARE received as texts. google has a gmail appl...
edwardp wrote:
The vast majority of messages, are a miss.
As of yesterday (14 September 2023), such messages were not being delivered to the phones (multiple) and the senders (not specifically via Gmail) are not receiving a bounce/reject message, so it appears the messages are winding up in a black hole somewhere.
@HeavenM I understand spam filters are necessary, but when legitimate messages aren’t getting through, this is a problem.
This is beyond ridiculous now.
Not being able to get a message through can be extremely frustrating. The spam filters should not be blocking everything. Are you sending these messages from your personal email address or from an automated email service? Does the email that you are sending from include words like admin, info, alert, test, contactus, or sales? (This is not a complete list of words in the email address that are filtered but gives you an idea.) The tmomail.net message route is not designed for ANY business messages, so if you are sending a message for a business purpose, you should either send from your business email to another email address or use a message aggregation service to send those. If you are sending a personal message (like "hey I left my phone at home. Can you make sure to feed the dogs?"), then those messages should not be blocked and we can dig deeper into what happened there (Unless that message is sent from a work email that is something like alert@company.com, because those are filtered out).
I know this is extra frustrating because this email to text service has allowed these types of messages for a long time. T-Mobile is making large strides against spammers and scammers and that means cracking down on the avenues that we know those bad apples are using to take advantage of our customers. T-Mobile is leading the pack when it comes to these changes, but we are not the only ones. The other carriers are also making their filters stronger. That is why it is important to start finding the right way to send those business messages, so you don't have to worry about being flagged as spam.
@HeavenM I really hope that's not the case, because that level of destructive behavior on a carriers part to make those changes in the dead of night is irresponsible enough to justify changing carriers immediately. It's extremely anti-consumer to do this to people, let alone try to ensure everyone afterward that it is for the good of the consumer. I have used T-Mobile for almost 10 years and the only email to sms traffic I ever received was from systems I personally setup to do so, so I find it hard to believe it is such a systemic problem that T-Mobile had to go and prevent previously legitimate use to stop some rampant scamming campaign. Especially when you've blocked "business" domains, that reeks of bad faith.
It sounds much more like what some other carriers tried to do with varying success, and either sunset a service silently to avoid bad PR, or set us up to use a paid tier service that offers nothing over the free service that’s worked for years.
But in this case even a personal Gmail message sent to my phone without all those "bad" words listed above still fails, so it would appear it's just not working at all. Either way I'm glad my phone is a dual SIM device, so I can take my business to AT&T, and give T-Mobile a bit of time to fix it and fix it properly, before I terminate my account with them permanently. I don't want to do that but y'all gotta own up to a very anti-consumer decision when you've made one, you used to be better than this.
