Forum Discussion
gmail to phone.#tmomail.net is not working
emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as texts. emails from OUTLOOK to the SMS gateway, <phone.#>.@tmomail.net ARE received as texts. google has a gmail appl...
edwardp wrote:
The vast majority of messages, are a miss.
As of yesterday (14 September 2023), such messages were not being delivered to the phones (multiple) and the senders (not specifically via Gmail) are not receiving a bounce/reject message, so it appears the messages are winding up in a black hole somewhere.
@HeavenM I understand spam filters are necessary, but when legitimate messages aren’t getting through, this is a problem.
This is beyond ridiculous now.
Not being able to get a message through can be extremely frustrating. The spam filters should not be blocking everything. Are you sending these messages from your personal email address or from an automated email service? Does the email that you are sending from include words like admin, info, alert, test, contactus, or sales? (This is not a complete list of words in the email address that are filtered but gives you an idea.) The tmomail.net message route is not designed for ANY business messages, so if you are sending a message for a business purpose, you should either send from your business email to another email address or use a message aggregation service to send those. If you are sending a personal message (like "hey I left my phone at home. Can you make sure to feed the dogs?"), then those messages should not be blocked and we can dig deeper into what happened there (Unless that message is sent from a work email that is something like alert@company.com, because those are filtered out).
I know this is extra frustrating because this email to text service has allowed these types of messages for a long time. T-Mobile is making large strides against spammers and scammers and that means cracking down on the avenues that we know those bad apples are using to take advantage of our customers. T-Mobile is leading the pack when it comes to these changes, but we are not the only ones. The other carriers are also making their filters stronger. That is why it is important to start finding the right way to send those business messages, so you don't have to worry about being flagged as spam.
HeavenM wrote:edwardp wrote:The vast majority of messages, are a miss.
As of yesterday (14 September 2023), such messages were not being delivered to the phones (multiple) and the senders (not specifically via Gmail) are not receiving a bounce/reject message, so it appears the messages are winding up in a black hole somewhere.
@HeavenM I understand spam filters are necessary, but when legitimate messages aren’t getting through, this is a problem.
This is beyond ridiculous now.
Not being able to get a message through can be extremely frustrating. The spam filters should not be blocking everything. Are you sending these messages from your personal email address or from an automated email service? Does the email that you are sending from include words like admin, info, alert, test, contactus, or sales? (This is not a complete list of words in the email address that are filtered but gives you an idea.) The tmomail.net message route is not designed for ANY business messages, so if you are sending a message for a business purpose, you should either send from your business email to another email address or use a message aggregation service to send those. If you are sending a personal message (like "hey I left my phone at home. Can you make sure to feed the dogs?"), then those messages should not be blocked and we can dig deeper into what happened there (Unless that message is sent from a work email that is something like alert@company.com, because those are filtered out).
I know this is extra frustrating because this email to text service has allowed these types of messages for a long time. T-Mobile is making large strides against spammers and scammers and that means cracking down on the avenues that we know those bad apples are using to take advantage of our customers. T-Mobile is leading the pack when it comes to these changes, but we are not the only ones. The other carriers are also making their filters stronger. That is why it is important to start finding the right way to send those business messages, so you don't have to worry about being flagged as spam.
This article explains what is happening, and even says “The e-mail to text gateway is a legacy system that may eventually be decommissioned in the future.”
It also says “Hay una variedad de compañías respetadas independientes que ofrecen servicios de mensajería en la vía sancionada que quizás puedan ayudarte. We recommend you reach out to Kaleyra, Infobip, Sinch, Vibes Media, Twilio, or Cisco directly.”
What it doesn't say is that, as far as I can tell, each one of these services sends messages via a (programmatic) API or a web interface. There is no email-to-text interface available (you cannot just send your message to somewhere other than tmomail.net)
So, if your messages are generated by your home security, or other, system then the developers of those systems need to add capabilities to utilize the “paths” that T Mobile accepts.
It will not be simple to switch. If you are relying upon T Mobile to deliver SMS/MMS texts to your phone you should probably be looking elsewhere, or convince your system's developers to add additional SMS/MMS delivery methods.
