Forum Discussion
How can I dispute a T-Mobile collection account if they can’t find any outstanding balance account?
T-Mobile sent me to collections, I got off the phone with a representative and they can't find any account with a outstanding balance. How can I dispute it?
This is super strange but there's gotta be an explanation for this. I say you should give our T-Force folks another shot at this. You can reach them by using the Facebook or Twitter links on our Community-2153 page. They are super helpful and can shed some light on this.
T mobile is calling us regarding the device I phone 11 which we have already returned the same. This device was new and sent back to them through UPS. We have the proof along with tracking number, now t mobile is asking us to pay them $ 956.14 out of which $ 648.87 is the cost of device which we don't even have. We have been T mobile customer more than 13 years, never been past due, they are treating us now that we have done offense. Their representative always give us different information.
It all started in September 2021 and till today they are unable to locate the device and settle the matter.
The situation is frustrating now and when ever we call them it takes two to four hours to explain everything again and again with out resolving the problem
