Forum Discussion
How can I dispute a T-Mobile collection account if they can’t find any outstanding balance account?
T-Mobile sent me to collections, I got off the phone with a representative and they can't find any account with a outstanding balance. How can I dispute it?
This is super strange but there's gotta be an explanation for this. I say you should give our T-Force folks another shot at this. You can reach them by using the Facebook or Twitter links on our Community-2153 page. They are super helpful and can shed some light on this.
Hi. It's crazy to see your post because this same exact thing is happening to me. I ordered a phone and had to send it back, T-Mobile sent me a ups return label. I sent the phone through ups. Ups said they delivered but T-Mobile are saying they don't have it. It's been going on since February 2022 and still not resolved. I've been with T-Mobile for more than 15 years. And I'm being told I have to pay for a phone I don't have. That they advised to send through UPS. Did you ever get your situation resolved?
