Forum Discussion
How do i solve a billing issue that Tmobile caused
So Tmobile has caused me now to shell out almost 200$ extra on a payment i made because their system screwed up and they wont solve it and are forcing me to pay it unless i get hit with extra fees ...
contact TMO through either Facebook or Twitter. this will start you with tier 2 support over the call in tier 1 support agents. hopefully they can look into it for you.
These guys are a show. I rue the day I signed up with them. I signed up for 4 lines ported from Verizon and received my free iphones. I also signed up for a plan online. The I printed out the confirmation with all the pricing for the plan and the phone.
Then the dreaded bill comes and the phone prices are correct but the PLAN prices are all wrong. I even have the order documents etc all printed out which is clearly evidence to what I signed. And yet, YET their Einstein of reps could not do anything or did not want to do anything.
So now I am left with fighting this in court since I was smart enough to send them a written notice within 14 days stating I would not agree to arbitration. Small claims court is where I am heading.
What a joke
