How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?

drnewcomb wrote:

This is a community forum. You can complain all you like here. No one can do anything about it. There, there. Have a (virtual) cookie.

You sir are stupid, and you do speak for shiT-mobile. You already have cookies, right? Let me know if you need more.

I have been with Sprint (now T-Mobile) for 20 years. The only way I have been able to get any issues  resolved (phone reps lie - phone bill will go down if you get a tablet (HA)) is to call and ask for the retention department. Don't any discuss with the phone reps any problems they can't do anything.

Hello everyone on Sunday I was talking to a lady from T-mobile, that told me about the promotion they have going on, I was going to get paid on Tuesday, which she was going to call me on Wednesday so  I could get the deal on the 13 pro max. Np one call me, and when I do call they are now telling me that I have to open a new line to get that deal, And I know that was not want the Lady told me and Sunday. I hope the CEO will see what these people are doing to their customers. because if I didn't have them for all these years I would be sure to leave them. Would not invited anyone to them because they never treat me good.

I have been a customer with tmobile for 17 years.  I have recently made my first claim ever on a iphone 11 pro max for damaged, it is a phone that I am making payments on and that is under insurance.  And it was denied not once but three times.  Tmobile supervisors promised to get me a replacement in house, and to this day that promissed has not been fulfilled.  Im stuck with a balance and no phone for three weeks.  Yay Tmobile.  i will make sure I will go viral in all the social medial and have people know how you screw you customers and I will not leave with that, I will make a claim through general attorney. and seek law suit.

Back a few years ago (we've been with them 7 years) the Customer Service was amazing.  Now their "experts" either don't know what they're talking about, or get paid to lie.  I don't know.  A little over two years ago, they added a line at my request (I called three times, and all three "experts" said we could do that, so we did), and they said we could get a new smartphone at half-price, so we did.  Well, for a few months, it was half-price.  Then they told us that our plan didn't allow for the addition of a third line.  I had to switch that line back to the previous carrier.  And they added a charge for the few months of paying half-price monthly installments for the new phone, then started to charge full price each month.

Has anyone else had this experience with T-Mobile?  They need to be called to account.  I talked to another "expert" about a month ago, and they said they could switch the line now.  I called the other carrier while still on another line with T-Mobile (a recorded line, because- you know).  They gave me the port-in code.  T-Mobile ported the number (again).  Then the "expert" told me that nope, we'd have to pay almost double for the monthly service.  I ported it back while still on the phone with him.  Then I spoke to his supervisor about the previous ripoff with the "half-price" phone.  They said they'd file a request to get me half my money back.  It takes up to a couple weeks, they said.  It's been over a month- I have heard nothing.  My last call with an "expert" took over two hours, by the way.  We have a corporate store nearby.  One of the nice employees there used to work in corporate CS as an "expert".  She told me that our monthly plan includes Netflix.  I disagreed, but she reassured me.  I checked. I know now that even when the "experts" move on to other positions, they're still always wrong.  How does T-Mobile not know this?  They host this forum. They need to be held accountable.

This is a community forum. You can complain all you like here. No one can do anything about it. There, there. Have a (virtual) cookie.

Call and ask for Customer Retention. Customer service will keep telling you they can help but just repeat customer retention and they will transfer you to them or tell them to close your account and they will immediately switch you.  They are the only ones that can actually fix anything.

I have been a T-Mobile customer for 20+ years. Up until now, I have been happy with their service. However, about a week ago I began to see advertisements for free I-Phone 14+ and Samsung S23 phones for new customers. I called into T-Mobile support on Monday 2/13/2023,27  to see if they would give me the same offer they were giving to new customers. Previously, when I dialed 611 or called T-Mobile customer service, I spoke with someone in Texas. The last time I had an issue was a few years ago, so I was surprised that the Customer Service people are now in the Philippines. It is difficult to communicate with the representatives due to the lag time in each other's voices as well as their accent. That resulted in both of us talking over each other multiple times. 
In any case, I called on Tuesday, and, after waiting on hold for 27 minutes, I hung up and called back about a half hour later, and, again, waited on hold for 39 minutes. The Representative who answered was very nice, and after hearing my question, and doing research, he told me he would have to speak with a supervisor who would call me back withing 24 - 48 hours. The first person who called me back went to voice mail (my phone never rang), so I was unable to speak with them. The next person that called me back was on Friday 2/17/23, and they simply said that they were still checking into it and would call me back within 24 - 48 hours. They called back today, and again, their call went right to voice mail (my phone never rang). I called in to try and get an answer, and, again, waited on hold for 35 minutes. The Representative who answered was unable to answer my issue, and said she would have to bring in a supervisor who would call me back. I told her I would prefer to hold on since I didn't want another call to go directly to voice mail. After waiting another 5 minutes or so, the supervisor, EUGENE ID#231010, came on the line. He refused to read the notes on my file, and insisted that I go over all of the details with him again. He was absolutely no help, and was also very rude. After all of this, he told me the offers I was seeing were only for new customers, and he would offer me nothing. I said I guess I will look into going to Verizon, since they were offering promotions to new customers. I then hung up with this very rude and incompetant supervisor. About 30 minutes later, I received a message on my phone that said "sim card not provisioned mm2". When I googled that, I found that it meant that my sim card was deactivated. I went online to my business account to try and get help there, and it no longer recognizes me there. Therefore, EUGENE disabled my sim card without my authorization!!! I plan to go to a T-Mobile store tomorrow to get this resolved, but I am fuming mad at T-Mobile, and I would no longer recommend that anyone use T-Mobile for phone service. What happened to this once great company???

I have been a T-mobile customer for the last 20 years 4 lines once I had 5 lines and its really disappointing to know that all that time I have spent with this company 20 years more time than most marriages last is all for nothing you are no more valued at T-Mobile if you are with them 20 years or 2 days I made a simple request on Wednesday 05/22/2024 to pay my bill on Friday 05/24/2024 I thought this request was reasonable since I have been a customer for 20 years surly I would be given 27 hours to pay a bill that I have paid for the last 20 years.Friday morning awoke to my phone being suspended and additional charges added to my account for restoration fees so I called customer service and was told there was nothing could be done the system automatically suspended me after I talked to live person and explained why I would have to pay on Friday 05/24/2024 so I paid as I agreed to then I was told my new bill was due it's 3 days old to restore my service so for my own mental health I decided to end the call I was completely horrified knowing that a company whom I have made a commitment to for the last 2 decades has know concerns for my situations as long as they get paid they could care less what you have going on I know T-Mobile is only required to provide a service but it would be nice to know that if I had a hardship or change jobs or anything that a company I have supported for 20 years ,2 decades would have the decency to support me when I need it but the truth of the matter is t-mobile would not I only ask for less then 2 days and when you stack that up against 20 years its embarrassing but T-mobile has know shame in requiring more from their customers that what they are willing to provide them selves which is Loyalty I have truly loss all respect and trust for T-mobile and it's distasteful way of conducting business to the point I'm currently looking for a new phone provider there are more options now then 20 years ago wake up people!