Forum Discussion
How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?
This company has engaged in false advertising, unintentionally I trust. Yet, why should I bear the expense of their care team's error. In trying to take advantage of the buy one get one offer, I wa...
My level of frustration with T-Mobile is through the roof . . . so many problems. Then, one day I had a great experience when I reached the Meridian Call Center (no idea of the city or state). They fixed the screw ups and were the only people at T-Mobile that were worth anything. As a matter of fact, they told me that the offshore call centers are told to be very nice and DO NOTHING. I have sent two letters to the Customer Service Department in Albuquerque, NM (the address listed on the T-Mobile website) As you might expect, I got no response.
The best advice I found on this tread was calling Retention Department. BTW, can they fix anything or do I just threaten to go to another carrier? I wouldn't mind staying at T-Mobile (believe it or not) if they did anything to address the concerns of the customers.
BTW, every time I call 611, I ask to speak with the Meridian Call Center and they say they have no way of reaching them so, the only people they ever helped me, are unreachable. Sounds like something out of the book Catch-22.
